Case Study: Applied Systems achieves 99% customer identification and 97% faster survey management with SurveyMonkey Enterprise

Transparent, actionable feedback that’s available where the team works

Applied Systems, a leading global provider of cloud-based insurance software, faced a problem: only 50% of responses to its annual customer satisfaction survey could be tied to individual clients, making it difficult to resolve issues, clarify feedback, or spot satisfaction trends.

By upgrading to SurveyMonkey Enterprise and adding Salesforce and Marketo integrations, Applied now matches 99% of survey responses to customers without asking, automatically sends personalized follow-ups, and has reduced the time spent building and monitoring surveys by 97%, delivering transparent, actionable feedback where the team already works.

Applied Systems

Amber Hobson

Demand Generation Manager