Case Study: Cintas Corporation achieves faster customer insights and boosts NPS with SurveyMonkey CX

Cintas Corporation - Customer Case Study

Cintas Corporation, an S&P 500 professional services company, faced time-consuming manual survey processes, difficulty analyzing NPS and customer satisfaction data, a lack of unified customer/account views, poor survey experiences, and limited ability to share results or manage follow-up. These challenges led Cintas to evaluate and select SurveyMonkey CX for its ease of use, strong analytics and visualizations, automated survey capabilities, and response-assignment and follow-up features.

By implementing SurveyMonkey CX, Cintas centralized reporting and automated data collection, enabling teams to get actionable customer insights much faster and to take action in weeks instead of months. The company reports more effective CX programs, measurable response rates for the first time, time savings across setup and analysis, and an increase in NPS driven by monitoring trends and sharing results.

Cintas Corporation

Katherine Fitzgerald

Account Manager