Case Study: Year Up achieves 80%+ response rates and improved student success with SurveyMonkey Enterprise

Year Up sets students up for career success

Year Up, a nonprofit that trains young adults for stable careers, relied on learner feedback but faced fragmented survey accounts, inconsistent formats, and security and privacy concerns across nationwide teams. These issues made it difficult to aggregate data, collaborate, and get timely, actionable insights to improve student outcomes.

By adopting SurveyMonkey Enterprise with single sign‑on, centralized administration, shared templates and security controls, Year Up streamlined surveys, improved visibility and collaboration, and protected sensitive data. Response rates rose to over 80%, enabling the team to track KPIs like intern and manager satisfaction, follow up quickly, meet internal performance goals, and better support graduates’ long‑term success.

Year Up

Jess Britt

Associate Director of Research and Evaluation