Case Study: Palo Alto College achieves ~100 hours of administrative time saved and faster, higher-quality student feedback with SurveyMonkey Enterprise

How a collaborative survey platform helps a major US college save time and improve the speed and quality of student feedback

Palo Alto College, a major U.S. community college, struggled to manage growing student feedback programs across 77 departments. Institutional Research Director George Guajardo needed a way to let staff help create and deploy surveys while retaining oversight and quickly sharing results—tasks that were becoming time-consuming and difficult to coordinate.

The college adopted SurveyMonkey Enterprise to enable collaborative survey creation, centralized quality control, and live dashboard sharing. The change sped up reporting and improved survey quality, cutting about 100 hours of administrative work annually, supporting 11,000+ responses a year, and saving roughly 90 minutes per survey in result-sharing time.

Palo Alto College

George Guajardo

Director of Institutional Research, Planning and Effectiveness