Case Study: Cystic Fibrosis Foundation achieves expanded member engagement and standardized enterprise research with SurveyMonkey Enterprise

How the Cystic Fibrosis Foundation increased research and engagement with SurveyMonkey Enterprise

The Cystic Fibrosis Foundation, a US nonprofit with 700+ employees in 77 offices, needed to expand and professionalize its Community Voice program to capture broader, HIPAA-compliant member feedback, deliver a consistent branded experience, and integrate results with Microsoft Dynamics. As the program matured, the Foundation sought a way to standardize research design, reduce redundancy, and get clearer visibility into who was surveying whom and when.

By standardizing on SurveyMonkey Enterprise, the Foundation centralized survey creation, enforced best-practice templates, enabled HIPAA-compliant anonymous and CRM-linked projects, and integrated feedback into its CRM. The change scaled member engagement, informed the Foundation’s five-year strategic plan, improved research quality, cut research creation and analysis time by 15%, and led 40% of branch offices to reuse enterprise survey designs—delivering measurable time savings and stronger, more consistent insights.

Cystic Fibrosis Foundation

Linda Brennan

Senior Director of Community Partnerships