Case Study: Quicken achieves timely, scalable customer feedback with SurveyMonkey Enterprise

Timely, scalable feedback helps transform the customer experience

Quicken, the personal finance software leader, set out to adopt a customer-first culture by understanding every customer interaction. To do that they needed a feedback platform that could scale with their fast-growing business.

They chose SurveyMonkey Enterprise, enabling cost-effective delivery of nearly 1 million automated, CRM-integrated surveys per year. The resulting data lets Quicken measure care performance and customer sentiment, supporting business-critical customer care goals and driving growth and market value.

Quicken

Ian Roberts

Director of Care Operations and Technology