SAP Commerce Cloud B2B Case Studies & Customer Successes

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SAP Commerce Cloud drives digital transformation enabling you to become an omnichannel business, delivering contextual customer experiences and unifying customer processes. Next-generation CRM is not about automation and efficiency, it is about intelligent engagement and effectiveness. It’s about creating a series of moments which feel genuine and engender trust. Ultimately, it puts people at the center.

Case Studies

Showing 113 SAP Commerce Cloud Customer Success Stories

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Arauco achieves 24x7 order visibility and improved customer satisfaction with SAP Commerce Cloud

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Arrow Electronics achieves a unified, personalized global e-commerce experience with SAP Commerce Cloud

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ARYZTA Food Solutions achieves 90% faster e‑commerce updates and lower maintenance with SAP Commerce Cloud

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AVL List achieves same-day shipping and streamlined spare-parts logistics with SAP Commerce Cloud

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Ballance Agri‑Nutrients achieves enhanced customer engagement and scalability with SAP Commerce Cloud

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Balsam Hill achieves 54% conversion lift and zero‑downtime peak‑season performance with SAP Commerce Cloud

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Beiersdorf Reaching out to worldwide markets through the rapid rollout of online shops

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Bell Flight achieves a one-stop, unified digital fleet-management experience with SAP Commerce Cloud

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BITZER achieves real-time asset visibility and predictive maintenance with SAP Commerce Cloud

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Blackwoods achieves a seamless buying experience and 45% NPS boost with SAP Commerce Cloud

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Bose Corporation achieves unified sales management and improved sales visibility with SAP Commerce Cloud

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Bourns achieves streamlined global incident management and enhanced employee safety with SAP Commerce Cloud

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Breakthru Beverage Fulfilling customers’ thirst with self-service and personalized strategic selling

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BSH Home Appliances achieves higher online engagement and sales conversion with SAP Commerce Cloud

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Bumble Bee Foods achieves sea-to-store traceability and consumer trust with SAP Commerce Cloud

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Carestream Health achieves mobile-first, agile global customer support with SAP Commerce Cloud

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Casey's achieves customer loyalty and mobile commerce growth with SAP Commerce Cloud

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CHRIST Juwelier increases revenue by up to 40% and boosts customer retention with SAP Commerce Cloud

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Christchurch City Council achieves improved citizen engagement and streamlined delivery of 46 services with SAP Commerce Cloud

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DAIMANI achieves a centralized 24/7 VIP marketplace and higher customer satisfaction with SAP Commerce Cloud

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DAIMANI achieves a global, real-time VIP hospitality marketplace with SAP Commerce Cloud

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Device Technologies achieves 50% faster booking efficiency and 95% fewer booking errors with SAP Commerce Cloud

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Döhler achieves faster time-to-market and 90% reduction in master-data creation time with SAP Commerce Cloud

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Eczacıbaşı achieves real-time insights and enterprise agility with SAP Commerce Cloud

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energyOS achieves SAP‑certified eOS launch and market expansion with SAP Commerce Cloud

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Epson achieves unified global B2B and B2C storefronts and faster time-to-value with SAP Commerce Cloud

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F. Hoffmann-La Roche achieves rapid digital product monetization and global scale with SAP Commerce Cloud

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FC Bayern München AG achieves 80% revenue increase from new site visitors with SAP Commerce Cloud

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FlashCo achieves major productivity gains and real-time supply‑chain automation with SAP Commerce Cloud

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Flexi Meeting high demand confidently with a modern e-commerce platform

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Franke Home Solutions Providing efficient online purchasing experiences for resellers

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Frucor Suntory achieves 24/7 online sales growth and improved customer responsiveness with SAP Commerce Cloud

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Galp achieves unified, customer-centric operations with SAP Commerce Cloud

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GEA Group Aktiengesellschaft achieves dealer-integrated digital sales — 30% faster quotes and >95% delivery performance with SAP Commerce Cloud

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Hatch Ltd. achieves 30% increase in employee feedback participation with SAP Commerce Cloud

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Hisense Group Co achieves an automated global e‑commerce middle office and 99% inventory accuracy with SAP Commerce Cloud

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HMD Global achieves 90% lower IT costs and 50% order-management savings with SAP Commerce Cloud

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HOFMANNs Refining culinary experiences and growing revenue with enhanced customer insights

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HORSCH achieves improved customer service and faster warranty processing with SAP Commerce Cloud

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Innovasport Creating a strategic game plan focused on the customer fitness journey

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Invacare achieves faster, more accurate custom wheelchair sales and a connected buyer experience with SAP Commerce Cloud

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Kodak Living up to a legacy of innovation with a new e-commerce experience

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Koelnmesse achieves control of global leads and streamlined exhibitor onboarding with SAP Commerce Cloud

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LK Bennett Styling a digital B2C commerce experience that’s a beautiful fit for a luxury fashion brand

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Liberty Latin America achieves a unified, scalable multi‑country e‑commerce platform with SAP Commerce Cloud

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LIDS Sports Group achieves a 15% increase in online conversion rate with SAP Commerce Cloud

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Lingong Heavy Machinery Co. Ltd. (LGMG) achieves faster global e‑commerce and streamlined operations with SAP Commerce Cloud

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Maiburg achieves streamlined, personalized customer experience and automated order processing with SAP Commerce Cloud

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MAPAL (precision tools leader) achieves faster, standardized global sales with SAP Commerce Cloud

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Maui Jim Aloha to better customer experiences with SAP Commerce Cloud

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Maxim Integrated Driving Digital Teams to Enable Increased Global Sales Growth

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Maxim Integrated achieves nearly 10× revenue growth with SAP Commerce Cloud

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MHE-Demag achieves faster sales and wider market reach with SAP Commerce Cloud

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Mindray achieves 95% dealer inventory accuracy and faster product delivery with SAP Commerce Cloud

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Mitsubishi Fuso Engaging customers in innovative mobility solutions using e-commerce

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Moen achieves faster digital customer experiences and increased sales with SAP Commerce Cloud

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Molton Brown - Customer Case Study

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National Bureau for Revenue achieves fully digital VAT management and 45x faster refunds with SAP Commerce Cloud

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Nestlé achieves a B2C‑like headless B2B e-commerce experience and improved customer satisfaction with SAP Commerce Cloud

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NetApp achieves secure, scalable partner ecosystem management with SAP Commerce Cloud

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New England Biolabs achieves rapid audits and real-time manufacturing traceability with SAP Commerce Cloud

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New Era Cap Entering a New Era of E-Commerce with SAP Commerce Cloud in only 5 Months

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New Era Cap achieves agile, personalized global e-commerce with SAP Commerce Cloud

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Nokia achieves faster, error-free order fulfillment with SAP Commerce Cloud

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Office Depot Meeting and Exceeding Customer Expectations with SAP Commerce Cloud

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OMV achieves a high-performing 24x7 Center of Excellence and accelerated digital transformation with SAP Commerce Cloud

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Online Metals achieves scalable custom-size order fulfillment and 2x revenue growth with SAP Commerce Cloud

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Penti (Turkey’s leading women’s wear brand) achieves real-time omnichannel commerce and a 30% increase in average basket value with SAP Commerce Cloud

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Pilz achieves global cloud transformation and improved business-process efficiency with SAP Commerce Cloud

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Polyserve achieves real-time operational visibility and faster financial close with SAP Commerce Cloud

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Powell Electronics achieves 50% faster order processing and improved customer experience with SAP Commerce Cloud

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Puget Sound Energy achieves streamlined labor relations and improved HR compliance with SAP Commerce Cloud

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How Does an Innovative E-Commerce Platform SupportNext-Level Customer Experiences

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Rheem Enhancing customer experiences with an integrated, cloud-based platform

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Robert Bosch GmbH unifies B2B commerce and cuts campaign time from 30 days to 1 hour with SAP Commerce Cloud

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Robert Bosch GmbH achieves 65% higher customer engagement and simplified product discovery with SAP Commerce Cloud

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Saint-Gobain UK achieves 24x7 omnichannel commerce and boosted online sales with SAP Commerce Cloud

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Sansibar achieves omnichannel transformation and 40-50% faster order fulfillment with SAP Commerce Cloud

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Santander Bank achieves 50% sales growth and scalable device subscription commerce with SAP Commerce Cloud

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SAP Arena achieves a personalized, revenue‑boosting fan experience with SAP Commerce Cloud

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Satair achieves a scalable digital marketplace and zero inventory risk with SAP Commerce Cloud

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Schaeffler achieves instant batch-level traceability and faster logistics analysis with SAP Commerce Cloud

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Schindler Group achieves centralized global safety reporting and reduced injury rates with SAP Commerce Cloud

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Schindler Group achieves secure, mobile-first health and safety reporting with SAP Commerce Cloud

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Seera Group (leading MENA travel services provider) achieves centralized, FATOORAH-compliant e‑invoicing and faster regulatory compliance with SAP Commerce Cloud

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SIKO KOUPELNY achieves 110% increase in online transactions and 12% revenue growth with SAP Commerce Cloud

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Singapore Changi Airport Extending world-class e-commerce to travelers everywhere

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Sony Group achieves global treasury transformation and automated FX and cash management with SAP Commerce Cloud

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South Shore Building stronger customer relationships on better e-commerce experiences

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South Shore Furniture achieves 20,000+ new sales and improved product visibility with SAP Commerce Cloud

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South Shore Furniture achieves rapid online sales growth and zero post‑go‑live issues with SAP Commerce Cloud and SAP Service Cloud

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Telekom Slovenije achieves a fully automated, faster e‑shop and reduced operating costs with SAP Commerce Cloud

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Tessco Redesigning the customer experience for a next-generation, wireless world

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The Shilla Duty Free Increased Revenue and Customer Loyalty with SAP Commerc

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thyssenkrupp Materials Services Transforming online sales and the company mindset

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Top Glove achieves 2.5× traffic scalability and uninterrupted B2B sales with SAP Commerce Cloud

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Topcon Positioning Systems achieves real-time global visibility and a streamlined customer-first experience with SAP Commerce Cloud

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Tower Health improves patient care by streamlining job-description management with SAP Commerce Cloud

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Valora achieves cashless, 24/7 customer-friendly convenience shopping with SAP Commerce Cloud

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Valora achieves 24/7 cashier-free, personalized convenience shopping with SAP Commerce Cloud

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Versuni achieves a customer-centric, agile global transformation with SAP Commerce Cloud

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Vileda Enhancing customer experiences with data-driven sales and service processes

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VINCI Energies achieves a single source of truth and real-time visibility with SAP Commerce Cloud

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Vátryggingafélag Íslands (VIS) achieves real-time business insights and faster, more compliant reporting with SAP Commerce Cloud

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Vodafone achieves standardized, automated global tax compliance with SAP Commerce Cloud

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Vodafone achieves 75% reduction in wasted campaign reporting time with SAP Commerce Cloud

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VOO achieves a fully digital, mobile-first customer experience with SAP Commerce Cloud

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Vorwerk SE & Co. KG achieves 75% fewer P1 issues and 4x faster deployments with SAP Commerce Cloud

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Wilson Tool International doubles online quote-conversion and cuts quoting from hours to minutes with SAP Commerce Cloud

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Yáneken achieves 627% online sales growth and 231% more site traffic with SAP Commerce Cloud

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Yell Limited achieves a 360° customer view and faster customer engagement with SAP Commerce Cloud

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Yell Limited achieves a 360° customer view and improved sales productivity with SAP Commerce Cloud

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Yurun Group achieves integrated omni-channel dealer management and real-time inventory insights with SAP Commerce Cloud

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