Case Study: OMV achieves a high-performing 24x7 Center of Excellence and accelerated digital transformation with SAP Commerce Cloud

Using SAP MaxAttention™ to Build a High-Performance Center of Excellence (CoE) and Digitally Transform with SAP S/4HANA®

OMV, the Vienna‑based oil, gas and energy group (22,000 employees, €35 billion revenue in 2021), needed to digitalize and harmonize business processes and roll out SAP S/4HANA, central finance and procurement, master data governance, cloud services and a modern UX across divisional systems. The vendor SAP Commerce Cloud supported OMV’s program by bringing SAP MaxAttention services and SAP S/4HANA‑related capabilities to bear on the transformation effort.

SAP Commerce Cloud helped build a high‑performance Center of Excellence (CoE) by providing dedicated experts (technical quality manager, enterprise architect), best practices and 24x7 incident support and management, and by delivering optimized system architecture and a groupwide S/4HANA road map. The engagement produced measurable results: a CoE that achieved maximum SAP software certification points, operates 24x7 as one of the highest‑performing CoEs worldwide, and now drives OMV’s SAP S/4HANA deployments, operations and ongoing digital transformation.

OMV

Markus Berthold

Vice President of Corporate