Case Study: Nokia achieves faster, error-free order fulfillment with SAP Commerce Cloud

Revolutionizing B2B and Order Orchestration – Smarter orders and faster fulfilment

Nokia, a global telecommunications leader, faced fragmented and highly customized order-management systems after multiple mergers, with multiple ECC and HANA ERPs and disparate order-preparation platforms. This led to manual validation of customer purchase orders, frequent errors, slow fulfillment, scalability limits and strained finance and operations. To address this, Nokia selected SAP Commerce Cloud (with SAP BTP) as the foundation for a centralized, global order orchestration platform.

Using SAP Commerce Cloud, Nokia built an ERP-agnostic order orchestration layer that ingests purchase orders, enforces pricing and contract rules, validates data via MDG and CPQ integrations, and routes sales orders to SAP S/4HANA and legacy ECC systems using SAP CPI. The June 2024 live proof-of-concept (100+ end users in Nordic pilots, scaling to the US in 2025) delivered faster, largely error-free automated order processing, eliminated many manual steps, reduced operational cost and rework, improved fulfillment times and increased end-to-end visibility and scalability. SAP Commerce Cloud enabled more efficient workflows, higher customer satisfaction and a future-ready B2B order platform.

Nokia