Case Study: Top Glove achieves 2.5× traffic scalability and uninterrupted B2B sales with SAP Commerce Cloud

How SAP Commerce Cloud has been critical to Top Glove's ability to meet demand during the COVID-19 crisis

Top Glove, the world’s largest manufacturer of nitrile, natural rubber, and surgical gloves, faced a massive surge in global orders during the COVID‑19 pandemic and needed to scale B2B sales and support rapidly while eliminating time‑consuming manual data queries. To meet this historic peak in demand, Top Glove implemented SAP Commerce Cloud as its self‑service e-commerce platform.

Using SAP Commerce Cloud, Top Glove launched a user‑friendly portal for invoicing, billing, sales orders, financials and shipping, plus proactive monitoring and infrastructure changes (including doubling data transfer units over a weekend) to maintain continuity. The solution handled a 2.5‑fold increase in online traffic with minimal downtime and no business disruption, delivering faster approvals, quicker issue resolution and a clear path to further automation via additional SAP Customer Experience solutions.

Top Glove

Ng Yong Lin

Director, Joint Management Committee