Case Study: Device Technologies achieves 50% faster booking efficiency and 95% fewer booking errors with SAP Commerce Cloud

Delivering a digital platform to significantly improve customer experience and maximise efficiency

Device Technologies, a long-established supplier of medical technology in Australia and New Zealand, was held back by time-consuming manual processes, data-entry errors and poor monitoring that disrupted bookings for orthopaedic loan kits and limited growth. To modernize operations and improve the customer experience, Device Technologies implemented SAP Commerce Cloud, supported by SAP Service Cloud, with DXC Technology as the implementation partner to deliver a digital surgery booking and consignment platform.

Using SAP Commerce Cloud the vendor automated sales and booking workflows, launched a customer self-service portal and improved stock monitoring and consignment control. The solution cut booking processing time by over 50%, reduced booking errors by 95% within four months, saved about 50,000 administrative hours per year, lowered same-day freight by 9% and eliminated thousands of duplicated bookings—dramatically improving efficiency and customer experience.

Device Technologies

Michelle Stewart

General Manager