Case Study: Sansibar achieves omnichannel transformation and 40-50% faster order fulfillment with SAP Commerce Cloud

How integrating SAP solutions has allowed Sansibar to unify its retail and hospitality operations

Sansibar, the family‑owned Weinhandel Sansibar on the German island of Sylt, needed to modernize its IT to compete with multinational retailers — gaining a holistic customer view, improving stock visibility and forecasting, and delivering seamless omnichannel experiences and faster fulfillment. To do this it turned to SAP Commerce Cloud and other SAP solutions to standardize finance, procurement, logistics, and sales across its boutiques, restaurants, and online channels.

Working with partner KPS AG, SAP Commerce Cloud was implemented alongside SAP S/4HANA, SAP Analytics Cloud, SAP Emarsys Customer Engagement, SAP Customer Checkout and the SAP Business Technology Platform to unify retail and hospitality operations, automate processes, and centralize reporting. The SAP Commerce Cloud–led landscape delivered measurable impact: 40–50% faster customer order execution, a 70% reduction in out‑of‑stock situations, a 50% cut in operational complexity, 65% greater revenue and cost visibility, higher customer satisfaction, lower TCO and faster staff onboarding.

Sansibar

Herbert Seckler

Founder and Owner