Case Study: Galp achieves unified, customer-centric operations with SAP Commerce Cloud

Galp Creating New Sources of Client Value Through Unified, Customer-Centric Operations

Galp, a Lisbon-based energy company operating across 11 countries, faced a fragmented, heavily customized ERP landscape and siloed processes that limited its ability to deliver tailored, responsive customer experiences. To create a unified, customer-centric operation and reduce technical debt, Galp deployed SAP solutions — including SAP Commerce Cloud alongside SAP S/4HANA, SAP BW/4HANA, and SAP Fiori — to consolidate systems and build a 360-degree view of customer needs.

Using SAP Commerce Cloud and the broader SAP suite, Galp established integrated end-to-end workflows that streamlined B2B procurement, delivered real-time B2C point-of-sale insights, and enabled interoperable industry solutions across fuels, retail, and marketing. The SAP Commerce Cloud implementation helped boost straight-through invoice processing to roughly 75%, increase back-office user productivity (76% reporting improvements), create a single view of B2B customer financials, and lay the foundation for future data-driven initiatives like inventory optimization and new retail models.

Galp

Catarina Ceitil

Head of ERP Transformation Program