Case Study: HORSCH achieves improved customer service and faster warranty processing with SAP Commerce Cloud

HORSCH - Customer Case Study

HORSCH, a family-owned manufacturer of agricultural machinery, was facing rapidly rising sales and increasing administrative burdens that left service staff with less time for personal customer interactions. To digitize warranty, repair & maintenance and create a dealer information portal, HORSCH selected SAP Commerce Cloud (implemented with SAP partner Sybit) to streamline customer-facing processes and give sales partners quick access to product and order information.

Using SAP Commerce Cloud, implemented agilely with Sybit and largely on standard processes, HORSCH launched a Portal that centralizes machine registration, order and warranty status, and maintenance workflows. SAP Commerce Cloud accelerated warranty processing, improved transparency of the machine fleet (including dealer-located machines), reduced administrative tasks for service reps, and boosted customer service and partner satisfaction by enabling faster repairs and more time for direct customer engagement.

HORSCH

Günter Weinmann

Director Service & Parts