Case Study: Hatch Ltd. achieves 30% increase in employee feedback participation with SAP Commerce Cloud

How to drive talent growth and business performance

Hatch Ltd., a global mining and metals firm with more than 9,000 employees, needed a more flexible, user-friendly way to scale real-time feedback and career-development conversations across its workforce. To strengthen its mentoring culture and integrate with existing SAP SuccessFactors tools, Hatch worked with SAP Commerce Cloud alongside SAP partner Semos Cloud to find a solution that would let employees give and request instant feedback.

Using FeedBck by Semos Cloud—built on SAP Cloud Platform and integrated with SAP SuccessFactors—SAP Commerce Cloud helped shorten feedback cycles, let employees rate and request feedback, and reveal influencers and informal leaders. The initiative made feedback easier and more engaging, driving a roughly 30% increase in feedback and insights and lifting participation from 17% to 46% in less than three months.

Hatch Ltd.

Eric Murakami

Global Director of HR Operations and Technology