Case Study: BITZER achieves real-time asset visibility and predictive maintenance with SAP Commerce Cloud

How BITZER is developing a customer-centric experience through digital transformation with SAP solutions

BITZER, a global refrigeration and air‑conditioning technology leader, needed to digitally connect its compressors so customers could monitor real‑time status, access configuration data and documentation, and enable predictive maintenance—transforming BITZER from a pure manufacturer into a provider of compressor‑enabled services. To support these goals and modernize commerce and service workflows, BITZER partnered with SAP Commerce Cloud alongside other SAP solutions.

SAP Commerce Cloud enabled integrated spare‑parts ordering while SAP Business Technology Platform (including SAP IoT, SAP Integration Suite, SAP Business Network Asset Collaboration, SAP Predictive Asset Insights, SAP S/4HANA and SAP Sales Cloud) delivered real‑time telemetry, analytics, alerts and predictive maintenance capabilities. The SAP solutions gave BITZER a complete, real‑time product‑lifecycle view, reduced compressor downtime, improved energy efficiency, increased customer satisfaction and unlocked new revenue streams for refrigeration-as-a-service.

Bitzer

Christian Stenzel

Director of Organization and IT