Case Study: Lingong Heavy Machinery Co. Ltd. (LGMG) achieves faster global e‑commerce and streamlined operations with SAP Commerce Cloud

Reshaping global e-commerce operations with cloud ERP

Lingong Heavy Machinery Co. Ltd. (LGMG), a Shandong-based maker of aerial work platforms and mining equipment, faced fragmented global operations after rapid expansion into Europe, North America, and Japan. LGMG’s legacy e-commerce platform struggled with cumbersome reporting and approval workflows, lacked multilingual and multicurrency support, and had inefficient, redundant master data—challenges the company addressed using SAP Commerce Cloud along with RISE with SAP S/4HANA Cloud Private Edition and SAP Services.

SAP Commerce Cloud helped LGMG unify order and finance control, standardize master data, and digitalize after‑sales service through integrated workflows and automation. The combined SAP solution delivered measurable improvements: 25% faster order processing, a 20% faster shipment approval cycle, and 30% faster creditor‑rights management, plus streamlined risk control, automated work orders, and a unified accounting and control platform.

Lingong Heavy Machinery Co. Ltd. (LGMG)

Tong Wei

IT Director