Case Study: Powell Electronics achieves 50% faster order processing and improved customer experience with SAP Commerce Cloud

How Powell Electronics meets growing customer demand and business needs with SAP solutions

Powell, a wholesale distributor of electronic components, needed a modern, web-first user experience and intuitive e-commerce while consolidating three companies under one ERP ("One Powell") and integrating with numerous external systems and vendors. They engaged SAP Commerce Cloud (alongside SAP S/4HANA and other SAP solutions) to build a new digital infrastructure and unify customer-facing and back-office processes.

Using SAP Commerce Cloud together with SAP S/4HANA, SAP Sales Cloud and SAP Analytics Cloud, SAP delivered real-time business information, salesforce automation, self-service capabilities and an inventory-optimizing, customer-intimacy tool. The solution reduced IT requirements, enabled employees to answer customers immediately, and produced measurable gains: >50% faster order processing, >99% on‑time performance for supplier-managed inventory customers, a four-person IT implementation, and an expected 100% revenue growth within five years — all implemented by SAP Commerce Cloud.

Powell

Scott Knote

Chief Information Officer