Case Study: Ballance Agri‑Nutrients achieves enhanced customer engagement and scalability with SAP Commerce Cloud

Ballance Delivering Value for Farmers Through Innovation and Technology

Ballance Agri-Nutrients, a New Zealand farmer-owned co‑operative, needed to refresh its customer experience and increase engagement so farmers could make better management decisions — shifting from volume to value while improving digital agility and speed to market. To achieve this, Ballance partnered with SAP Commerce Cloud, deploying SAP S/4HANA Cloud, the SAP Commerce Cloud solution, and Cloud Success Services as part of a move from on‑premise systems to the cloud.

SAP Commerce Cloud led a multiyear cloud program (with RISE with SAP S/4HANA Cloud and AWS support) that modernized Ballance’s platform, added dedicated environment management, and simplified integrations and scaling for seasonal peaks. The result was improved performance and reliability, teams freed to focus on customer value, and measurable impact: a 20% reduction in SAP technology landscape operating costs, a 70% reduction in workload for hardware/resource upgrades, a 10% reduction in resourcing to support SAP, and 99.9% nonproduction availability.

Ballance Agri-Nutrients

David Healy

Chief Digital Office