Case Study: South Shore Furniture achieves rapid online sales growth and zero post‑go‑live issues with SAP Commerce Cloud and SAP Service Cloud

How E-Commerce Management Solution Streamlined Research and Buying Process at South Shore Furniture

South Shore, a North American furniture manufacturer with an 80-year history, faced declining sales due to limited online visibility of product availability and ineffective customer demographic capture. To modernize its e-commerce and analytics capabilities, South Shore partnered with SAP Commerce Cloud and SAP Service Cloud to create a more user-friendly, data-driven shopping experience.

Using SAP Commerce Cloud together with SAP Service Cloud, the vendor delivered a fully remote implementation (17 weeks for Service Cloud) that immediately improved engagement and sales: 862 newsletter clicks in the first 14 days, more than 20,000 sales within the first seven days after full implementation, and zero issues reported after go-live—demonstrating measurable impact on conversion and reliability.

South Shore