Access Hospitality B2B Case Studies & Customer Successes

Adnams achieves centralised reservations, higher occupancy and streamlined operations with Access Hospitality's Rezlynx PMS

Adnams

Yvette Geary

Finance Administrator

Adventure Bars - Customer Case Study

Adventure Bars

Annebrook House Hotel achieves 30% increase in direct bookings with Access Hospitality (Guestline Rezlynx Cloud PMS)

Annebrook House Hotel

Berty Dunne

Proprietor

Avanti West Coast - Customer Case Study

Avanti West Coast

Sarah Copley

Executive Director, Commercial

Aviator by Tag achieves 13% revenue growth and 16% average rate increase with Access Hospitality

Aviator by Tag

Dominic Osborne

General Manager

Historic Barberstown Castle enjoys the benefits of system integration with the Guestline platform

Barberstown Castle

Ted Robinson

Managing Director

Barnham Broom - Customer Case Study

Barnham Broom

Jon Baird

Chief Financial Officer

Best Western Hotel Brussels South achieves streamlined operations and better insights with Access Hospitality

Best Western Hotel Brussels South

Karra

Hotels Manager

Best Western Hotel Lamm achieves significantly faster reservations and improved reporting with Access Hospitality

Best Western Hotel Lamm

Heiko Stärk

Deputy General Manager

Best Western Passage House Hotel achieves higher average rates and streamlined operations with Access Hospitality

Best Western Passage House Hotel

Carley Warren

Revenue Sales and Marketing Manager

Best Western Plus Hotels achieves higher occupancy and streamlined multi-site operations with Access Hospitality

Best Western Plus Hotels

Mark Tobin

General Manager

Best Western Plus Hotels boosts revenue and direct bookings with Access Hospitality

Best Western Plus Hotels

Helen Williams

General Manager

Best Western Plus Hotels achieves a 4% rise in direct bookings and streamlined revenue & events management with Access Hospitality

Best Western Plus Hotels

Clare Furnell

King General Manager

Best Western Southgate Motel achieves 20% increase in bookings and rates with Access Hospitality

Best Western Southgate Motel

David Pratt

Director

Black Boy Inn’s Two-Decade Partnership with Guestline Driving Operational Excellence

Black Boy Inn

Bounce - Customer Case Study

Bounce

How Boxpark leverage customer data to improve the customer experience

Boxpark

Breaffy House Resort achieves higher room rates and streamlined operations with Access Hospitality

Breaffy House Resort

Claire Bird

Rooms Division Manager

Brend Hotel Group achieves centralized bookings, lower costs and higher revenues with Access Hospitality (Guestline)

Brend Hotel Group

Tony Clarke

IT Group Sales and Revenue Manager

Bryn Meadows Hotel achieves 21% revenue growth and streamlined operations with Access Hospitality

Bryn Meadows Hotel

Cerys John

Sales & Marketing Manager

Cairn Group - Customer Case Study

Cairn Group

Captain’s Club Hotel & Spa achieves 35% gift card sales growth with Access Hospitality

Captain’s Club Hotel & Spa

Marcin Chorostkowski

Operations Director

Cardiff University - Customer Case Study

Cardiff University

Annabel Hurst

Head of Catering and Foodservice

Chilango - Customer Case Study

Chilango

Chopstix - Customer Case Study

Chopstix

James Cowan

Systems & Insight Manager

City Hotel de Jonge saves over 1 hour per day and boosts online booking conversions with Access Hospitality

City Hotel de Jonge

Rob Riper

Managing Director

How Guestline is improving digital guests' journey at the Classik Hotel Berlin

Classik Hotel Collection

Eric Neumann

Managing Director

Coombe Abbey achieves streamlined operations and revenue growth with Access Hospitality

Coombe Abbey

Fraser Doyne-Ditmas

Operations Manager

Corus Hotels Group increases average daily rate by £12 and centralises multi-property management with Access Hospitality

Corus Hotels Group

Costa Coffee - Customer Case Study

Costa Coffee

Delroy Daniels

Operations Director

Craftsman Hotel Bangkok - Customer Case Study

Craftsman Hotel Bangkok

Athiphat Jaruchokathiwat

Rooms Division Manager

Croeso Pubs - Customer Case Study

Croeso Pubs

Gemma Fitzgerald

Sales & Marketing Manager

CrossCountry - Customer Case Study

CrossCountry

Cuillin Hills Hotel looks to Guestline to drive internal efficiencies and enhance the guest experience

Cuillin Hills Hotel

Edward Wickman

General Manager

Dashwood Apartments achieves higher occupancy and more direct bookings with Access Hospitality

Dashwood Apartments

Debbie Hinks

Revenue Manager

Dean Court Hotel achieves increased bookings and saves time and money with Access Hospitality

Dean Court

Simon Murphy

General Manager

Dirty Martini - Customer Case Study

Dirty Martini

Nataliya Varenova

Digital Marketing Manager

ēRYAbySURIA Group achieves cloud-based operational efficiency and automated rate management with Access Hospitality

ēRYAbySURIA Group

Melati Khalil

Group Chief Executive Officer

ETM - Customer Case Study

ETM

Fitzpatrick Castle Hotel achieves higher staff productivity and enhanced guest experience with Access Hospitality

Fitzpatrick Castle Hotel

Mark Scott-Lennon

Director & General Manager

Fountain Court achieves significant revenue growth and streamlined multi-property management with Access Hospitality

Fountain Court

Franco Manca - Customer Case Study

Franco Manca

Fuller's automated customer journeys with Acteol and Wireless Social

Fuller's

Matt Barber

Head of Digital Marketing

Gail's Bakery - Customer Case Study

Gail's Bakery

Marta Pogroszewska

Retail Director

How GAIL's implemented a responsive EPoS platform that seamlessly integrates new and existing hardware, incorporates third-party biometric sign-in technology, and delivers faster transaction times

Gail's Bakery

Tom Molnar

Chief Executive Officer

Gaucho - Customer Case Study

Gaucho

Patrick Powell

Digital Marketing Manager

Gaucho - Customer Case Study

Gaucho

How Gusto Italian transformed their Platinum Club scheme with Acteol CRM and drove high-value loyalty, achieving higher spend and visits with a massive boost in revenue

Gusto Italian

Kat Schofield

Sales & Marketing Director

Guestline’s systems bring simplicity, efficiency and automation to the Handel’s Hotel operation

Handel’s Hotel

Christian Nanni

Managing Director

Heineken - Customer Case Study

Heineken

Honest Burgers - Customer Case Study

Honest Burgers

Philip Eeles

Co-founder and Operations Director

Hotel Xanadu achieves seamless Preferred Hotels integration and dynamic rate control with Access Hospitality

Hotel Xanadu

Bratan Kunev

General Manger

HRH Group (8 Yorkshire hotels) achieves 25% increase in direct bookings and centralised cloud operations with Access Hospitality

HRH Group

Simon Cotton

Managing Director

Hyde Park Residence to boost its luxury Mayfair guests’ experience with new tech platform

Hyde Park Residence

James Partridge

General Manager

International Hotel Management Group B.V. achieves integrated, scalable cloud operations and 2 hours/day time savings with Access Hospitality

International Hotel Management Group B.V.

Inge Van Laar

Business Process & Information Technology Manager

Karma Sanctum Soho achieves a £30 ADR uplift and higher direct bookings with Access Hospitality

Karma Sanctum Soho

Ani Chirita

Room Divisions Manager

Lake District Hotel Group achieves 22% rise in direct online bookings and higher revenue with Access Hospitality

Lake District Hotel Group

Daniella Hope

Marketing Director

Lakeside Hotel & Spa doubles online bookings and automates operations with Access Hospitality

Lakeside Hotel & Spa

Clive Wilson

General Manager

Laura Ashley Hotels achieves 25% online sales growth and centralised management with Access Hospitality

Laura Ashley Hotels

Colette Togus

Group Revenue & Distribution Manager

Le Monde achieves increased online revenue and operational efficiency with Access Hospitality

Le Monde

John Mustard

IT Manager Saltaire Taverns

Legacy Hotels & Resorts achieves a 22% ADR uplift and streamlined multi-property operations with Access Hospitality

Legacy Hotels & Resorts

Tori Ackling

Group Revenue and Distribution Manager

Lindeth Howe Hotel achieves 22% more room revenue and 11% higher occupancy with Access Hospitality

Lindeth Howe Hotel

Alison Magee-Barker

General Manager

Lodge on the Loch Lomond achieves 50%+ online sales growth and £300k revenue increase with Access Hospitality

Lodge on the Loch Lomond

Sandra Cunningham

Sales Manager

London Shuffle Club - Customer Case Study

London Shuffle Club

Miguel Franco

Operations Director

Loudons - Customer Case Study

Loudons

Douglas Humphrey

Director

Loughview Leisure Group achieves 2 hours saved per day and centralized operations with Access Hospitality

Loughview Leisure Group

Chris Kearney

Group Financial Director

How Loungers enhances the guest experience by balancing technology with personal rapport, adapting to new regulations post-pandemic to ensure safe and enjoyable dining

Loungers

Lee Everson

Head of IT

Marston's - Customer Case Study

Marston's

Merchants Manor achieves 23% higher average spend and 29% festive sales uplift with Access Hospitality

Merchants Manor

Emma Palmer

Sales and Marketing Manager

Namco Funscape - Customer Case Study

Namco Funscape

John Wark

Compliance & HR Manager

Oak Ridge Group achieves a sleek, mobile-optimised website and intuitive CMS with Access Hospitality

Oak Ridge Group

Oakman Inns & Restaurants achieves significant occupancy growth and increased direct bookings with Access Hospitality

Oakman Inns & Restaurants

Peter Saunders

Sales Manager

Peach Pubs increases occupancy to 80% and centralises bookings with Access Hospitality

Peach Pubs

Hamish Stoddart

Operations Director and Owner

Ping Pong - Customer Case Study

Ping Pong

PINS Social Club - Customer Case Study

PINS Social Club

Amber Ellis

Business Development Manager

Place Hotels, Edinburgh achieves streamlined multi-property management and boosted online revenue with Access Hospitality

Place Hotels, Edinburgh

Colin Fair

Revenue Manager

In a world seemingly marked by daily technological advancements, Point A Hotels emerges as a trailblazer in revolutionising guest experiences

Point A Hotels

Ana Costa

Senior Commercial Technology Manager

Portmeirion Village achieves seamless system migration, unrivalled support and enhanced guest communications with Access Hospitality

Portmeirion Village

Sara Hughes

Revenue Manager

Punch Pubs - Customer Case Study

Punch Pubs

Jackie Burns

HR Director

Richardson Hotels achieves increased occupancy and direct bookings with Access Hospitality

Richardson Hotels

Robin Williams

Group Financial Controller

Rick Stein Group boosts revenue and increases direct online bookings with Access Hospitality

Rick Stein Group

Sarah Taylor

Reservations Manager

Roadchef achieves 12% average room rate growth and streamlined operations with Access Hospitality

Roadchef

Kieran Whyte

Revenue Manager

Royal College of Surgeons - Customer Case Study

Royal College of Surgeons

Neil Johnston

Financial Controller

How to launch a pizzeria where no one knows your name

Rudy's

SACO - The Serviced Apartment Company doubles online bookings and centralises multi-site PMS with Access Hospitality

SACO - The Serviced Apartment Company

Ben Harper

Sales Manager

Saltaire Taverns increases online revenue and direct bookings with Access Hospitality

Saltaire Taverns

John Mustard

IT Manager

Shannon College of Hotel Management achieves workplace-ready, industry-recognised PMS training with Access Hospitality (Rezlynx PMS)

Shannon College of Hotel Management

Tracy Hegarty

Lecturer

Shannon Springs Hotel achieves 80% occupancy and cuts OTA commissions to 25% with Access Hospitality

Shannon Springs Hotel

John Gavin

Owner

Slim Chickens - Customer Case Study

Slim Chickens

South Causey Inn achieves increased direct bookings and fewer abandoned bookings with Access Hospitality

South Causey Inn

St Moritz Hotel & Villas achieves dramatic increase in direct online bookings and revenue with Access Hospitality

St Moritz Hotel & Villas

Simon Bassett

IT Manager

St Pancras Group achieves centralized cloud management and increased direct bookings with Access Hospitality

St Pancras Group

Christian Kaberg

Group Operations Director

Stanton House achieves 180 extra online bookings and higher upsell revenue with Access Hospitality

Stanton House

Stonegate Group - Customer Case Study

Stonegate Group

SureStay Plus Hotel achieves maximised revenue and streamlined operations with Access Hospitality

SureStay Plus Hotel

Suphakorn Thaenthanaphat

Hotel Manager

Talash Hotel Group achieves streamlined operations and increased revenue with Access Hospitality

Talash Hotel Group

Matt Thomas

Area Manager

Tara Lodge boosts revenue and streamlines bookings with Access Hospitality

Tara Lodge

Sinéad Tierney

Manager

How temper transformed with Access Hospitality

temper

Matthew Burrow

Finance Director

Tewkesbury Park achieves 30% revenue growth and increased direct bookings with Access Hospitality

Tewkesbury Park

Patrick Jones

General Manager

The Arbor Group increases ADR by up to £15 and streamlines operations with Access Hospitality

The Arbor Group

Tanya Vodoryez

Group Revenue and Distribution Manager

The Cary Arms achieves increased direct bookings and streamlined reporting with Access Hospitality

The Cary Arms

Carly Roberts

Deputy General Manager

The Churchill Hotel York achieves over 99% occupancy and centralised cloud management with Access Hospitality

The Churchill Hotel York

John Wallace

General Manager

The Claregalway Hotel achieves streamlined reservations and more guest-facing time with Access Hospitality

The Claregalway Hotel

Aisling O’Donoghue

Front Office Manager

Guestline's cloud solutions helps the group centralise data, save time and drive revenue

The Club Company

Jamie McDonald

Resort Director

The Grange Hotel achieves 85% occupancy and higher room rates with Access Hospitality (Rezlynx)

The Grange Hotel

Jennifer Gowria

Rooms Division Manager

Elevating Hospitality with Guestline at The Heights Hotel

The Heights Hotel

The Hotel Folk achieves 30% online revenue growth and 25% OTA commission reduction with Access Hospitality

The Hotel Folk

David Scott

Chief Executive Officer

The Key Collections achieves major time savings and operational agility with Access Hospitality

The Key Collections

Chris Kenny

Group Marketing Director

The Laine Pub Company - Customer Case Study

The Laine Pub Company

Gordon Keen

The Laine Pub Company

The Lewis Partnership achieves increased bookings, higher ARR and streamlined operations with Access Hospitality

The Lewis Partnership

Vanessa Rose

Group Sales and Revenue Manager

The Morritt Country House Hotel & Spa - Customer Case Study

The Morritt Country House Hotel & Spa

Charlet Stephenson

Director

The New Inn boosts revenue and streamlines bookings with Access Hospitality

The New Inn

The Scotsman Group - Customer Case Study

The Scotsman Group

Gillian Graham

Sales Director

The Spires Serviced Suites achieves centralised multi-property management and real-time reporting with Access Hospitality

The Spires Serviced Suites

Margaret Beattie

Managing Manager

The luxury hotel required a multi-functional cloud solution to fulfil their needs

The Tawny

Josh Chadwick

Hotel Manager

The Wellington Hotel achieves higher online bookings and operational efficiency with Access Hospitality

The Wellington Hotel

Tamsyn Champion

Head Receptionist

Tortilla - Customer Case Study

Tortilla

Annie O'Donoghue

Digital Marketing Manager

U Parkhotel sees all departments benefit from the Guestline platform

U Parkhotel

Sharon Lohuis

Marketing & Communications Officer

University of Brighton - Customer Case Study

University of Brighton

Mike Hornsby

University of Brighton

Vagabond - Customer Case Study

Vagabond

Vineyard Group - Customer Case Study

Vineyard Group

Emma Jenkins

HR Director

Wagamama - Customer Case Study

Wagamama

Tracey Colbert

Director of Risk and Compliance

Washingborough Hall achieves 24% ARR growth and streamlined operations with Access Hospitality

Washingborough Hall

Edward Herring

Owner

Welcome Break Hotels expand their relationship with Guestline to enhance the guest experience, increase efficiencies, and drive incremental revenue

Welcome Break

Emma Majewska

Digital Marketing Analyst

Wildwood - Customer Case Study

Wildwood

Izzie Darvill

Marketing Manager

How pub chain Young & Co.’s Brewery have managed to boost their compliance score and increase team engagement in 2020

Young & Co.’s Brewery

Tracy Dodd

People Director

Access Hospitality B2B Case Studies & Customer Successes

Case Studies

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