Case Study: Legacy Hotels & Resorts achieves a 22% ADR uplift and streamlined multi-property operations with Access Hospitality

Legacy Hotels & Resorts - Customer Case Study

Legacy Hotels & Resorts, a collection of three- and four‑star properties across the UK and southern Spain run by Legacy Hotel Management Services, was hampered by an old on‑premise PMS that lacked remote access, robust reporting, a simple user interface and reliable hands‑on support. To modernize operations and reduce training overheads, the group engaged Access Hospitality to provide a cloud‑hosted, multi‑property solution including a PMS, channel manager, conference & banqueting and EPoS.

Access Hospitality rolled out the cloud suite across the portfolio, giving centralized control, live two‑way availability, streamlined rate management and remote access from any site. The install produced measurable gains: one property’s average daily rate rose by over £7 in year one and a further £8 in year two (a 22% increase versus the original budget), while staff productivity, revenue visibility, marketing capability and guest booking experience all improved, supported by prompt Access Hospitality service.

Legacy Hotels & Resorts

Tori Ackling

Group Revenue and Distribution Manager