Case Study: Costa Coffee improves food hygiene ratings and site visibility with Access Hospitality

Costa Coffee - Customer Case Study

Costa Coffee, through Scoffs Group’s UK franchise network, wanted to streamline operations across more than 90 sites while maintaining high food hygiene ratings and consistent Costa brand standards. The company had previously relied on paper-based Costa Checks and compliance forms, which made it harder to manage daily tasks and keep processes consistent.

Access Hospitality provided Trail checklists to digitise the Costa Checks, opening checklists, cleaning rotas, equipment record logs, and other compliance tasks. Costa Coffee reported time and money savings, cash savings on paper and storage alone within 6 months, and some of its best scores and the highest food hygiene ratings and “scores on the doors” with Trail, while also improving visibility across sites and reducing training needs for new staff.

Costa Coffee

Delroy Daniels

Operations Director