Case Study: Dean Court Hotel achieves increased bookings and saves time and money with Access Hospitality

Cloud PMS from Guestline has automated processes and streamlined operations, giving the hotel more time for guests and saving them money

Dean Court, a 4-star Best Western Premier Collection hotel in York with 40 unique rooms, was managing reservations, reporting and F&B manually, which was time-consuming and error-prone and left them without channel connectivity or clear insights. They engaged Access Hospitality to introduce a cloud Property Management System alongside a Channel Manager, integrated EPoS and a Direct Booking Manager to automate operations and connect third-party booking channels.

Access Hospitality implemented the integrated cloud PMS, channel management and EPoS, plus a direct booking platform and reporting tools, enabling mobile access across departments and automated distribution to OTAs and the Best Western CRS. As a result, check-in time was cut by about half, bookings and occupancy increased thanks to better visibility, overbooking risk was eliminated, upsells are processed automatically to boost revenue, and the hotel reports clear time and cost savings and improved decision-making.

Dean Court

Simon Murphy

General Manager