Case Study: The Claregalway Hotel achieves streamlined reservations and more guest-facing time with Access Hospitality

The Claregalway Hotel - Customer Case Study

The Claregalway Hotel, part of the Great National Group and operating 51 luxury bedrooms plus leisure and dining facilities, faced slow, manual booking processes, a confusing C&B system, poor PMS support, non‑PCI compliant payments and excessive admin that reduced time with guests. To address this, they moved to solutions including Rezlynx PMS, Advanced C&B and Channel Manager provided by Access Hospitality.

Access Hospitality implemented Rezlynx (with Rezlynx Mobile), Advanced C&B and Channel Manager to streamline reservations, enable live housekeeping updates, build tailored group packages and process secure, PCI‑compliant payments. The change cut reservation steps and admin time, freed staff to spend more time with guests, eliminated many manual calls and updates, and delivered 24/7 support and a user‑friendly dashboard that improved training and operational reliability for The Claregalway Hotel.

The Claregalway Hotel

Aisling O’Donoghue

Front Office Manager