Case Study: Best Western Plus Hotels achieves higher occupancy and streamlined multi-site operations with Access Hospitality

Best Western Plus Hotels - Customer Case Study

Best Western Plus Hotels (Best Western PLUS Swan Hotel and Best Western Shrubbery Hotel) needed a single, proven Two‑Way Best Western CRS Interface and companion systems across both properties to improve distribution, rate management and deliver a clear return on investment. They engaged Access Hospitality to supply a suite of solutions — including Rezlynx PMS, Distribution Manager, PCI Manager, Online Booking Manager and EPoS — to meet both individual site and group-level requirements.

Access Hospitality delivered a cloud-hosted implementation with tight project management and combined training for 40+ staff, completing the Shrubbery install in under two hours with no disruption to operations. The deployment produced measurable results: within three weeks the Shrubbery saw a 20% uplift in room sales and the Swan an 8% increase, plus improved connectivity, faster rate changes and parity, reduced phone bookings and staffing needs, enhanced reporting and the ability for the General Manager to manage both hotels remotely.

Best Western Plus Hotels

Mark Tobin

General Manager