Case Study: Best Western Passage House Hotel achieves higher average rates and streamlined operations with Access Hospitality

Best Western Passage House Hotel - Customer Case Study

Best Western Passage House Hotel, a 90‑room property on the Teign Estuary, needed to replace an unsatisfactory PMS with a platform that integrated with existing systems and improved reporting, rate management and day‑to‑day operations. They selected Access Hospitality to deliver a new property management and channel management solution, including online booking and PCI management capabilities.

Access Hospitality implemented its PMS and channel/booking suite with a smooth install (including migration of ~25,000 rates), rapid staff adoption and mobile rate control. As a result, the hotel automated many processes, reduced manual uploads, increased average room rate by £6, and lifted occupancy to roughly 60–90% at peak times; the team can now change a month’s rates in under 20 minutes and manage availability, communications and check‑ins from a single platform.

Best Western Passage House Hotel

Carley Warren

Revenue Sales and Marketing Manager