Case Study: Royal College of Surgeons achieves seamless festival operations with Access Hospitality

Royal College of Surgeons - Customer Case Study

The Royal College of Surgeons faced operational complexity across its hotel, multiple food and beverage outlets, and high-volume Edinburgh Festival events, while also needing to replace an outdated EPOS system. It turned to Access Hospitality, using Access Guestline solutions including GuestPay and Newbridge, to improve efficiency, transparency, and the guest experience.

Access Hospitality implemented GuestPay and Newbridge to streamline payments, integrate transactions in real time, and improve reporting and reconciliation across about 20 EPOS terminals. The results included seamless transaction reconciliation, faster daily reconciliation, a 100% reduction in manual error margin, and better billing transparency for guests, while live data helped staff allocate resources more effectively during peak periods.

Royal College of Surgeons

Neil Johnston

Financial Controller