Case Study: Oakman Inns & Restaurants achieves significant occupancy growth and increased direct bookings with Access Hospitality

Oakman Inns & Restaurants - Customer Case Study

Oakman Inns & Restaurants, a growing group of boutique pub-hotels, needed a property management solution to centralise operations, support an aggressive pricing strategy and improve yield through better reporting and guest insight. To meet these challenges they engaged Access Hospitality and implemented a suite of solutions including a PMS, distribution connectivity, an Online Booking Manager, PMS management tools and EPoS.

Access Hospitality delivered a centralised reservations and sales team, advanced rate flexibility, cross-selling between properties, automated marketing emails and online booking optimisation. The result was reduced labour costs, higher direct bookings and lower OTA commissions, time savings from automation, longer booking lead times and improved ARR — including a mean occupancy increase of over 50% at one property — demonstrating clear commercial uplift from the Access Hospitality implementation.

Oakman Inns & Restaurants

Peter Saunders

Sales Manager