Case Study: Shannon Springs Hotel achieves 80% occupancy and cuts OTA commissions to 25% with Access Hospitality

Shannon Springs Hotel - Customer Case Study

Shannon Springs Hotel, an airport‑side property in Ireland owned by John Gavin and Dermot Kelly, needed a cloud PMS and integrated technology to transform operations, reduce heavy OTA dependence, automate manual tasks, and support a bar, restaurant and event refurbishment. To address this, the hotel adopted Access Hospitality’s cloud PMS, two‑way channel manager and integrations with EPOS and guest feedback tools to centralize inventory, rates and guest data.

Access Hospitality’s solution automated front‑ and back‑office work and delivered live availability across channels, driving measurable results: occupancy rose from 40% to 60% in the first year and to 80% by 2018, OTA bookings fell from 90% to 25%, ARR increased by €14 thanks to live availability, and commission costs were substantially reduced. The technology freed staff to focus on guests, supported business growth (staff increased from 15 to 56), enabled refurbishments and contributed to the hotel achieving a four‑star rating and multiple industry awards.

Shannon Springs Hotel

John Gavin

Owner