Case Study: The Spires Serviced Suites achieves centralised multi-property management and real-time reporting with Access Hospitality

The Spires Serviced Suites - Customer Case Study

The Spires Serviced Suites, which operates over 100 one- to three-bedroom serviced apartments across Birmingham, Edinburgh, Glasgow and Aberdeen, needed to replace a basic CRM with a centralised, cloud-hosted property management solution that provided remote access, real-time cross‑property reporting and seamless connections to OTAs and the GDS. They engaged Access Hospitality to deliver an integrated system (Rezlynx web‑based PMS plus Channel & Distribution Manager and PCI Manager) to standardise reservations and distribution across the group.

Access Hospitality implemented the web‑based Rezlynx PMS at all sites, together with Channel & Distribution Manager for OTA/GDS connectivity and PCI Manager for compliance. The result was live multi‑property availability and cross‑property reservations, a shared central guest database and ledgers, single‑point rate management with automatic exposure to the group website/OTAs/GDS (achieving rate parity), full PCI‑DSS compliance, improved card security, lower cost of ownership from cloud hosting, and secure remote access to live business data.

The Spires Serviced Suites

Margaret Beattie

Managing Manager