Case Study: Lakeside Hotel & Spa doubles online bookings and automates operations with Access Hospitality

Lakeside Hotel & Spa - Customer Case Study

Lakeside Hotel & Spa, a 75‑room four‑star property on Lake Windermere, faced the need to replace a local server‑based system with a cloud‑hosted, fully integrated platform to automate bookings, channel distribution, finance and marketing. After struggling with a remote provider that lacked support and product expertise, Lakeside engaged Access Hospitality to deploy a cloud PMS and distribution stack (Rezlynx PMS, Online Booking Manager, Channel Manager and PCI Manager) to centralise operations and improve staff access and support.

Access Hospitality implemented the cloud‑hosted Rezlynx PMS and integrated channel and payment tools, which doubled online bookings within six months and now deliver 70% of bookings direct while also increasing OTA business. The solution automates rate and availability updates across channels, enables housekeeping to use iPads for check‑ins and maintenance logging, speeds confirmations and secure deposit collection (improving PCI compliance), and provides richer reporting — delivering clear time savings, better revenue control and stronger operational support from Access Hospitality.

Lakeside Hotel & Spa

Clive Wilson

General Manager