Case Study: Best Western Southgate Motel achieves 20% increase in bookings and rates with Access Hospitality

Best Western Southgate Motel - Customer Case Study

Best Western Southgate Motel, a family-owned four-star property in Mount Gambier with 52 rooms and The Gates restaurant, was struggling with a frustrating legacy PMS: poor support, incorrect mapping to third-party sites and the Best Western interface, a single-window UI that hampered front-desk work, cumbersome rate management, unclear reporting, and no reliable remote MAC/mobile access. They turned to Access Hospitality to resolve these operational and technical challenges.

Access Hospitality implemented Rezlynx PMS along with a Channel Manager and Best Western Two‑Way Interface, delivering cloud-based remote access, streamlined rate rules and automated channel updates, simplified reporting, faster staff workflows and responsive support. The improvements made rate changes in under 30 seconds, reduced administration and training time, and boosted the guest experience — contributing to a 20% increase in rates and bookings year-to-date.

Best Western Southgate Motel

David Pratt

Director