Case Study: The Cary Arms achieves increased direct bookings and streamlined reporting with Access Hospitality

The Cary Arms - Customer Case Study

The Cary Arms, a secluded luxury hotel on the Devonshire coast, was hampered by an aging system that made reporting, guest analysis and forecasting slow and manual—issues that risked constraining growth as the property planned to add bedrooms. To modernise operations and support expansion, The Cary Arms engaged Access Hospitality to provide an intuitive, scalable property management and online booking solution.

Access Hospitality implemented a fully integrated suite—cloud PMS, PCI‑compliant payments, an online booking manager and e‑payment/channel tools—that automated reporting and guest communications, enabled flexible seasonal pricing and promo codes, and powered a fast direct booking engine. The result: report generation that once took hours is now quick and simple, direct and repeat bookings have increased, positive post‑stay reviews have risen from automated emails, and the platform will scale as the hotel grows.

The Cary Arms

Carly Roberts

Deputy General Manager