Case Study: The Hotel Folk achieves 30% online revenue growth and 25% OTA commission reduction with Access Hospitality

The Hotel Folk - Customer Case Study

The Hotel Folk is a group of six award‑winning luxury hotels across Suffolk that needed a scalable, group‑wide booking platform to support future growth, unify online availability and rates, match a recent rebrand, and drive more direct bookings. Access Hospitality was engaged to provide an integrated technology stack — including Rezlynx PMS, Channel Manager, EPOS and the Direct Booking Manager (DBM) — to deliver a consistent, branded booking experience across all properties.

Access Hospitality implemented the Rezlynx suite with DBM and live API feeds to each hotel website (plus integrated restaurant bookings and guest feedback links), yielding measurable results: a 30% increase in online revenue within six months, 4.5% year‑on‑year accommodation sales growth, a 25% reduction in Booking.com commissions (saving ~15% per transaction), and one‑third of restaurant bookings now coming via the websites. The solution also reduced manual admin, improved staff transferability, centralized reporting into BI tools, and improved the guest booking journey — all credited to Access Hospitality’s integrated platform.

The Hotel Folk

David Scott

Chief Executive Officer