Case Study: Merchants Manor achieves 23% higher average spend and 29% festive sales uplift with Access Hospitality

Merchants Manor - Customer Case Study

Merchants Manor needed a more capable, supported gift-voucher solution while redesigning their website and expanding their offerings. They partnered with Access Hospitality, implementing Access Hospitality’s Gifted gift voucher platform to redesign vouchers and create a new collection of experiences, plus sell spa passes and memberships alongside standard vouchers.

Access Hospitality guided Merchants Manor through onboarding and launched the Gifted platform in sync with the new website to ensure consistent branding and tone of voice. The solution increased average spend by 23% in the latter part of the year and boosted festive-period sales by 29%, while staff and guests benefited from a simple-to-use system with built-in marketing tools and analytics.

Merchants Manor

Emma Palmer

Sales and Marketing Manager