Case Study: Captain’s Club Hotel & Spa achieves 35% gift card sales growth with Access Hospitality

Captain’s Club Hotel & Spa - Customer Case Study

Captain’s Club Hotel & Spa needed a complete gift voucher solution that was simple for guests and operationally best-in-class. They engaged Access Hospitality’s Gifted platform to provide an integrated gift voucher and events ticketing service.

Access Hospitality deployed Gifted with its Events Module, giving Captain’s Club custom landing pages, ticket allocation, precise event start/end times, and branded confirmation emails. The result: year-on-year voucher sales growth, with voucher sales up 20% versus the previous Gifted period and overall gift card sales increasing by more than 35% thanks to improved guest experience and repeat customers.

Captain’s Club Hotel & Spa

Marcin Chorostkowski

Operations Director