Case Study: Lake District Hotel Group achieves 22% rise in direct online bookings and higher revenue with Access Hospitality

Lake District Hotel Group - Customer Case Study

Lake District Hotel Group, a family-run collection of seven award-winning hotels and self-catering properties totalling 280 rooms, needed a single, group-wide operating and booking system to centralise operations, enable remote access from any site, improve rate management and drive more direct online bookings while reducing OTA commissions. Access Hospitality implemented a cloud-hosted suite — including a property management system, online booking manager, channel manager, EPoS and PCI tools — to give managers a single view across the portfolio and simplify day-to-day processes.

Access Hospitality’s solution delivered measurable commercial gains: online bookings via the group website rose 22% year-on-year, direct bookings now account for about 60% of business, average room rate increased by roughly £10, and occupancy improved by 9% over three years. The platform also streamlined central reservations, conference and banqueting for high-volume venues, and provided accessible reporting and remote access, enabling the Lake District Hotel Group to boost revenue, cut admin and better manage group performance.

Lake District Hotel Group

Daniella Hope

Marketing Director