Case Study: Breaffy House Resort achieves higher room rates and streamlined operations with Access Hospitality

Breaffy House Resort - Customer Case Study

Breaffy House Resort, a two-property resort in County Mayo, faced a slow, end-of-life system with poor reporting, manual, error-prone processes, and no real-time two-way rate and availability updates. They engaged Access Hospitality to replace the legacy software and centralise multi-property operations with a modern PMS and channel management solution (Rezlynx PMS & Channel Manager) plus secure payment and guest feedback integrations.

Access Hospitality implemented the cloud-hosted Rezlynx PMS & Channel Manager with secure payment and guest feedback interfaces, giving mobile access, automated reporting and centralised reservations. The automation removed tedious manual entry, saving the team over 15 hours a day, enabled instant reports to improve yield (boosting average room rates), streamlined check-in/out and housekeeping, reduced fraud and lost revenue, and increased guest feedback and TripAdvisor scores.

Breaffy House Resort

Claire Bird

Rooms Division Manager