Case Study: Richardson Hotels achieves increased occupancy and direct bookings with Access Hospitality

Richardson Hotels - Customer Case Study

Richardson Hotels, a group of three award‑winning coastal properties (The Falmouth Hotel, The Grand Hotel and The Grosvenor Hotel), needed a more cost‑effective, multi‑functional distribution and channel management platform to drive occupancy, centralise operations and boost direct bookings. After finding their incumbent supplier too expensive and limited, they selected Access Hospitality to replace their estate systems with a single integrated solution, deploying a turnkey suite including PMS, Distribution Manager, Online Booking Manager, PCI Manager, EPoS, Conference & Banqueting and a spa interface.

Access Hospitality completed a rapid, no‑downtime rollout across all properties (installed over two weeks and within three months of order) and delivered measurable commercial and operational gains: lower total cost of ownership, improved cloud connectivity, faster staff adoption, and consolidated reservations handling. By exposing inventory across multiple channels and flexing rates in real time via Access Hospitality’s Distribution Manager and Online Booking Manager, Richardson Hotels increased direct bookings, revenue and occupancy, gained PCI‑compliant transactions, streamlined spa and events billing, and improved marketing ROI and reporting.

Richardson Hotels

Robin Williams

Group Financial Controller