Case Study: Karma Sanctum Soho achieves a £30 ADR uplift and higher direct bookings with Access Hospitality

Karma Sanctum Soho - Customer Case Study

Karma Sanctum Soho, a 30‑room boutique hotel in London’s West End, struggled with an on‑premise PMS that suffered regular server outages, time‑consuming manual processes, poor integration with channel managers and slow overseas support. To solve these issues the hotel partnered with Access Hospitality and implemented Rezlynx PMS along with an Online Booking Manager, Channel Manager and EPoS solution.

Access Hospitality’s integrated platform automated operations, enabled real‑time rate and content changes, accepted secure PCI‑compliant advanced payments and supported upsells, mobile access and UK‑based support. The hotel’s average daily rate rose by about £30 to £200 net, occupancy averages 85%, monthly revenue budgets grew 15–20%, OTA bookings fell by 20% and many third‑party suppliers were consolidated into one system, delivering clear revenue and efficiency gains.

Karma Sanctum Soho

Ani Chirita

Room Divisions Manager