Case Study: The New Inn boosts revenue and streamlines bookings with Access Hospitality

The New Inn - Customer Case Study

The New Inn, a 16th‑century Gloucestershire inn with 15 individually furnished rooms and associated wedding barns (including Cripps Barn, which hosts ~180 events a year), had rapidly grown occupancy since 2013 and outgrown its legacy systems. The owners faced frequent crashes, manual‑entry errors, inability to manage multi‑room wedding bookings, poor OTA integration and a need for a more reliable, flexible PMS. To address this they selected Access Hospitality and implemented Rezlynx PMS together with Channel & Distribution Manager, Online Booking Manager and PCI Manager.

Access Hospitality deployed the integrated stack to automate inventory, payments and reporting, enabling bar staff to absorb reception duties and freeing up the former reception area to become an extra bedroom, while finance moved to automated forecasting. Channel Manager broadened distribution and occupancy, Online Booking Manager increased direct bookings and upsell revenue (reducing OTA commissions), PCI Manager secured payments, and rate‑plan setup time fell from two days to about one hour — all delivered by Access Hospitality’s solution and support, improving revenue, reliability and operational efficiency.

The New Inn