Case Study: Place Hotels, Edinburgh achieves streamlined multi-property management and boosted online revenue with Access Hospitality

Place Hotels, Edinburgh - Customer Case Study

Place Hotels, Edinburgh is an Edinburgh-based boutique hotel group operating two properties and faced the need for a fully integrated hotel management system to give the hotel and revenue manager full transparency, streamlined operations and strong reporting with minimal staff. Access Hospitality implemented a suite of solutions including Rezlynx PMS, Online Booking Manager, Guestline EPoS and Guestline Distribution to provide a cloud-based, multi-function platform with dedicated UK support and one-to-one training.

Access Hospitality’s implementation centralized management of both properties, enabled flexible rate control, package building, automated email campaigns and seamless channel connectivity. The group's revenue manager saved significant time by maintaining rates and visibility from a single location (no extra rate‑management add-ons required), which helped grow the business and diversify distribution—Booking.com accounted for 65% of business in the first 14 months but reliance on OTAs was reduced after deploying the solution.

Place Hotels, Edinburgh

Colin Fair

Revenue Manager