Case Study: South Causey Inn achieves increased direct bookings and fewer abandoned bookings with Access Hospitality

South Causey Inn - Customer Case Study

South Causey Inn, an independent country hotel in the Beamish Valley with unique rooms, on-site gin and a vintage double-decker bus stay, needed a website that would bring its quirky personality to life through imagery and video while simplifying the guest booking experience. Access Hospitality was engaged to create a design-led site and booking flow that showcased the property's distinctive accommodation types, dog-friendly offering and events spaces.

Access Hospitality delivered a statement website with subtle animations, bold imagery and a streamlined user journey, plus a 3-step OBM fully integrated with Guestline distribution and PMS so bookings, rates and availability update in real time. The new design and OBM from Access Hospitality increased direct bookings, reduced abandoned bookings and ensured prospective guests see the best rate when booking direct.

South Causey Inn