Case Study: SureStay Plus Hotel achieves maximised revenue and streamlined operations with Access Hospitality

SureStay Plus Hotel - Customer Case Study

SureStay Plus Hotel by Best Western Sukhumvit 2 is an 85-room mid-scale property in downtown Bangkok that opened in October 2017. The hotel needed an intuitive, cloud-based PMS with fully integrated EPoS and distribution channels, and wanted a reputable supplier; they engaged Access Hospitality to provide Rezlynx PMS along with a Channel Manager and integrated EPoS.

Access Hospitality implemented Rezlynx PMS, Channel Manager and EPoS with on‑site training and 24/7 local support, delivering centralized rate management, real‑time OTA connectivity and automated guest communications. The integrated solution reduced manual work, sped deployment, drove a good number of reservations through direct OTA connections, increased positive reviews via automated post‑stay emails, and produced measurable uplifts in bookings and revenue in a relatively short period.

SureStay Plus Hotel

Suphakorn Thaenthanaphat

Hotel Manager