Case Study: Fitzpatrick Castle Hotel achieves higher staff productivity and enhanced guest experience with Access Hospitality

Cloud PMS from Guestline boosted staff's productivity at Fitzpatrick's, enabling them to be more guest facing and spend less time on the systems

Fitzpatrick Castle Hotel, an 18th Century 4-star hotel near Dublin Bay, was struggling with an old server-based PMS that was hard to use, time‑consuming to train on, and limited staff access around the property or off-site. Needing better reporting, remote access and reliability as part of an IT move to the cloud, the hotel chose Access Hospitality’s cloud-based Property Management System and related distribution tools to modernize operations.

Access Hospitality implemented a cloud PMS with channel management and integrations to the hotel’s booking and revenue tools (eg. Awio and Right Revenue), enabling mobile access on any device, automated two‑way distribution and tablet-based housekeeping task lists. As a result the team became more productive and guest‑facing, queues at reception fell, management can view reports the night before instead of waiting for a 10am distribution, staff worked remotely during COVID with full system access, and overall reliability and security improved under the cloud solution from Access Hospitality.

Fitzpatrick Castle Hotel

Mark Scott-Lennon

Director & General Manager