Case Study: Aviator by Tag achieves 13% revenue growth and 16% average rate increase with Access Hospitality

Aviator by Tag - Customer Case Study

Aviator by Tag, an independent luxury hotel owned by TAG, faced a legacy-technology problem: they needed a cloud-based, accessible system with better automation, integrations and flexible reporting, and were frustrated by costly, disruptive upgrades and a tedious till setup. Aviator engaged Access Hospitality to provide a cloud PMS, EPOS and channel manager to meet those priorities and act as a responsive technology partner.

Access Hospitality delivered a cloud-based PMS, EPOS and channel manager that automated operations, streamlined tills and reporting, and enabled remote access across the hotel. The hotel reports housekeeping saves about 2 hours per day, smoother check-outs with correct billing, automated upselling that helped lift room revenue by 13% and average rate by 16% (with BAR improving ~6–7%), faster staff training and lower upgrade costs—demonstrating clear ROI and improved guest and staff experience under Access Hospitality.

Aviator by Tag

Dominic Osborne

General Manager