Case Study: Lindeth Howe Hotel achieves 22% more room revenue and 11% higher occupancy with Access Hospitality

Lindeth Howe Hotel - Customer Case Study

Lindeth Howe Hotel, a 4‑star country house hotel on Lake Windermere, needed a single, fully integrated supplier that could provide UK support during hotel hours and replace disparate systems with automated, real‑time processes. Access Hospitality implemented a suite including Rezlynx PMS, EPoS, Online Booking Manager, Distribution Manager and PCI Manager to support the hotel through the transition and ongoing operations.

Access Hospitality’s integrated solution drove measurable results: occupancy rose by over 11% year‑on‑year and room revenue increased by about 22% on average. Rate changes are now pushed once across all channels (previously the team manually updated 13 channels, taking up to 12 hours/day), bookings can be taken, deposits processed and confirmations sent in about 5 minutes, and new packages created in under 5 minutes. The cloud, PCI‑compliant platform (fully integrated with Classic British Hotels), plus UK support from Access Hospitality, also freed staff time for guest service and upselling.

Lindeth Howe Hotel

Alison Magee-Barker

General Manager