Case Study: The Club Company achieves a digitised, more efficient guest journey with Access Hospitality

Guestline's cloud solutions helps the group centralise data, save time and drive revenue

The Club Company needed a simpler, more connected hotel operations platform to replace multiple systems and reduce pressure on staff, especially around reception, reporting, and guest payments. Access Hospitality provided Guestline Rezlynx PMS, along with Direct Booking Manager, GuestPay, and GuestStay, to support the group’s hotel requirements and digitise more of the guest journey.

With Access Hospitality’s solution in place, over 30% of guests now check in and out online, freeing staff time and reducing front-desk pressure. The group also saw an 8% shift from OTA to direct bookings in just four months, saving thousands in commission fees, while upsell sales increased by 14%. In addition, reporting is now centralised and automated, saving several hours per week, and new staff can be trained in just 2 days.

The Club Company

Jamie McDonald

Resort Director