Case Study: Best Western Hotel Brussels South achieves streamlined operations and better insights with Access Hospitality

How the hotels have improved their operations, gained better insights and are enjoying local support

Best Western Hotel Brussels South, a 75‑room property in Ruisbroek (part of the same group as Hotel Arlon), needed to consolidate payments, connect their PMS to third‑party interfaces (door locks and accounting), adopt an intuitive system to improve the guest experience, and secure knowledgeable local support. They engaged Access Hospitality to deliver an integrated solution, including a cloud PMS plus Direct Booking and Channel Manager capabilities.

Access Hospitality implemented the integrated PMS, Direct Booking Manager and Channel Manager, delivering smooth migration, local training and responsive support. As a result, staff report faster, more intuitive workflows, better reporting and yield management, automated OTA inventory and quicker handling of rates and booking errors — saving time on month‑end reporting and improving operational insight and efficiency for Best Western Hotel Brussels South.

Best Western Hotel Brussels South

Karra

Hotels Manager